This Privacy Policy (“Policy”) describes how ConsivoX Solutions Private Limited (“ConsivoX”, “Company”, “we”, “us”, or “our”) collects, uses, stores, maintains, protects, and discloses information relating to users of our website, learning platform, courses, training programs, internship programs, and related services.
For the purposes of this Policy, users of our website and services may be referred to as “Candidates”, “Students”, “Learners”, “Users”, “You”, or “Your”.
This Policy applies to information collected through our website, online platforms, LMS, registration forms, applications, communications, and other services operated or provided by ConsivoX.
By accessing or using our website or services, registering for a course or program, providing your Personal Information, or otherwise indicating your acceptance where an acceptance option is provided, you acknowledge that you have read and understood this Policy.
If you do not agree with this Policy, you should not access or use our website, platform, courses, or services.
Capitalized terms not defined in this Policy may have the meaning assigned to them in our applicable Terms & Conditions.
1. PERSONAL INFORMATION
For the purposes of this Policy, “Personal Information” means information that identifies or can reasonably be associated with an individual.
Depending on the nature of your interaction with ConsivoX, this may include:
- Full name
- Email address
- Mobile/telephone number
- Date of birth or age, where required
- Gender, where voluntarily provided
- Residential or correspondence address
- City and location
- College/university/institution name
- Educational qualifications
- Course and training preferences
- Internship-related information
- Profile photograph, where provided
- Candidate/student identification information
- Attendance and academic records
- Assignment, assessment, examination, and course-completion information
- Certificate-related information
- Payment and transaction information
- Information submitted through enquiry or registration forms
- Communications and correspondence with ConsivoX
- Information submitted through our LMS or other learning systems
Where applicable, certain information may be considered sensitive or specially protected under applicable law. ConsivoX will handle such information in accordance with applicable legal requirements.
You should not provide information that is unnecessary for the purpose for which it is being requested.
2. INFORMATION WE COLLECT
We may collect Personal Information and non-personal information in several ways, including when you:
- Visit our website;
- Register for a course or program;
- Submit an enquiry;
- Create or use an LMS account;
- Apply for an internship or training program;
- Make a payment;
- Contact our support team;
- Participate in classes, assessments, or other activities;
- Request a certificate;
- Submit feedback;
- Communicate with our employees, trainers, mentors, or representatives; or
- Otherwise interact with ConsivoX.
2.1 Information Provided by You
We may collect information that you voluntarily provide, including your name, contact details, educational information, course preferences, and other information necessary to provide our services.
You may choose not to provide certain information. However, if the information is necessary for registration, payment, LMS access, certification, or another service, we may be unable to provide that service without the required information.
2.2 Payment Information
When you make a payment, we may collect or receive information relating to the transaction, including:
- Amount paid;
- Transaction ID;
- Payment date;
- Payment status;
- Payment method; and
- Other transaction-related information.
Payments may be processed through third-party payment gateways or financial service providers. ConsivoX does not intend to store complete card numbers, CVV numbers, banking passwords, UPI PINs, or similar authentication credentials on its own systems unless specifically required and legally permitted.
2.3 Non-Personal Information
When you access our website or platform, certain technical information may automatically be collected, including:
- Browser type;
- Device type;
- Operating system;
- Language preference;
- IP address;
- Internet service provider;
- Date and time of access;
- Referring website;
- Pages visited;
- General usage information; and
- Other technical information generated through your interaction with our website.
This information may be used for website operation, security, analytics, troubleshooting, and service improvement.
2.4 Cookies
Our website may use cookies and similar technologies. A cookie is a small amount of information stored on your device by your web browser.
Cookies may be used to:
- Maintain website functionality;
- Remember preferences;
- Improve user experience;
- Understand website usage;
- Analyze traffic;
- Maintain security; and
- Support certain website features.
You may configure your browser to reject or delete cookies. However, disabling cookies may cause some features of our website or platform to function incorrectly or become unavailable.
3. HOW WE USE THE INFORMATION COLLECTED
We may collect and use your information for purposes including the following.
3.1 To Provide Our Services
- Register you for courses and programs;
- Provide access to our website and LMS;
- Provide training and educational services;
- Provide internship-related services;
- Process course registrations;
- Process payments;
- Maintain candidate/student records;
- Track attendance;
- Provide assignments and assessments;
- Issue course completion certificates;
- Provide customer support;
- Verify information;
- Resolve technical or service-related issues; and
- Administer our programs.
3.2 To Improve Our Platform and Services
- Improve our website;
- Improve our LMS;
- Improve course content;
- Understand how users interact with our services;
- Identify technical problems;
- Develop new services and features;
- Improve the learning experience; and
- Maintain the safety, reliability, and security of our systems.
3.3 To Maintain Safety and Prevent Misuse
- Prevent fraud;
- Detect unauthorized access;
- Investigate misuse;
- Protect our website, LMS, systems, and property;
- Protect candidates, employees, instructors, and other individuals;
- Investigate violations of our Terms & Conditions;
- Prevent unauthorized sharing of course content; and
- Take appropriate action against unlawful or unauthorized activity.
3.4 To Communicate With You
We may use your contact information to communicate with you regarding:
- Registration;
- Course details;
- Payments;
- Batch schedules;
- Class timings;
- LMS access;
- Assignments;
- Assessments;
- Certificates;
- Internship information;
- Support requests;
- Policy updates;
- Important service-related notices; and
- Other matters relating to your use of our services.
Where permitted by applicable law, we may also send information regarding our courses, programs, offers, events, or other services. You may opt out of promotional communications where applicable. However, you may continue to receive essential service, security, legal, transactional, or administrative communications.
4. SHARING AND DISCLOSURE OF INFORMATION
ConsivoX does not sell or trade your Personal Information for monetary consideration.
We may share information where reasonably necessary to provide our services, operate our business, protect our rights, or comply with applicable law. Information may be shared with:
4.1 Service Providers
We may use third-party service providers for:
- Website hosting;
- Cloud infrastructure;
- LMS services;
- Payment processing;
- Communication services;
- Email/SMS/WhatsApp communication;
- Analytics;
- Technical support;
- Certificate generation;
- Assessment services; and
- Other business or technology functions.
Such service providers may process information on our behalf to provide the relevant service.
4.2 Employees and Authorized Personnel
Personal Information may be accessible to authorized employees, trainers, mentors, contractors, or representatives who require the information to perform their responsibilities. Such access should be limited to information reasonably necessary for the relevant purpose.
4.3 Legal and Government Authorities
We may disclose information where we reasonably believe disclosure is necessary to:
- Comply with applicable laws or regulations;
- Respond to a valid legal process;
- Comply with a court order;
- Respond to a lawful request from a government or law-enforcement authority;
- Protect our legal rights;
- Protect the safety of our users, employees, or others;
- Investigate fraud or unlawful activity; or
- Enforce our Terms & Conditions or other agreements.
Where legally permitted, we may attempt to provide appropriate notice before such disclosure.
5. YOUR CHOICES
5.1 Information You Provide
You may choose what information you provide to us, subject to information that is necessary for registration or provision of a particular service. If you do not provide information necessary for a particular service, we may be unable to provide that service.
5.2 Updating Your Information
If your Personal Information changes or is inaccurate, you may contact us to request correction or updating, subject to applicable verification requirements.
5.3 Communications
You may request to stop receiving promotional communications from us. However, you may not be able to opt out of essential communications relating to transactions, course registration, payments, security, legal notices, account administration, class schedules, or other necessary service communications.
5.4 Cookies
You may manage or disable cookies through your browser settings. Disabling cookies may affect the functionality of certain portions of our website.
6. YOUR RIGHTS
Subject to applicable law, you may have rights relating to your Personal Information. Depending on the circumstances and applicable law, these may include:
6.1 Right to Access: You may request confirmation regarding whether ConsivoX processes your Personal Information and, where applicable, request access to such information.
6.2 Right to Correction: You may request correction or updating of inaccurate, incomplete, or outdated Personal Information.
6.3 Right to Erasure: Where applicable, you may request deletion of your Personal Information. However, deletion may not be possible where we are legally required to retain information or where retention is reasonably necessary for legitimate purposes such as accounting, legal compliance, dispute resolution, fraud prevention, or enforcement of agreements.
6.4 Right to Withdraw Consent: Where processing is based on consent, you may withdraw your consent subject to applicable law. Withdrawal of consent may affect our ability to provide certain services.
6.5 Right to Grievance Redressal: You may contact us regarding concerns about the collection, use, storage, or handling of your Personal Information. We will consider and address such requests in accordance with applicable law.
7. PROTECTION OF YOUR INFORMATION
We take reasonable technical and organizational measures designed to protect Personal Information against unauthorized access, disclosure, loss, misuse, alteration, destruction, and other reasonably foreseeable security risks.
Access to Personal Information may be restricted to authorized persons who require such access for legitimate business or service purposes.
However, no internet transmission, website, database, or electronic storage system can be guaranteed to be completely secure. Accordingly, while we take reasonable precautions to protect your information, we cannot guarantee absolute security.
8. THIRD-PARTY WEBSITES AND SERVICES
Our website or platform may contain links to third-party websites, applications, payment gateways, social media platforms, or other services. These third-party services are not controlled by ConsivoX.
Their collection and use of information may be governed by their own privacy policies and terms. ConsivoX is not responsible for the privacy practices, security, content, or policies of third-party websites or services. You should review the applicable privacy policy before providing Personal Information to any third party.
9. PAYMENT SERVICE PROVIDERS
Payments made through our website or services may be processed through third-party payment providers. Such providers may collect and process payment-related information according to their own privacy policies, terms, and applicable laws. ConsivoX may receive transaction-related information such as payment status, transaction ID, amount, and date of payment.
10. DATA RETENTION
We retain Personal Information for as long as reasonably necessary for the purposes described in this Policy, including the period necessary to provide services, maintain student records, maintain payment records, provide certificates, resolve disputes, prevent fraud, enforce agreements, meet legal obligations, and protect legitimate business interests.
When Personal Information is no longer reasonably required, we may delete, anonymize, or otherwise securely dispose of it, subject to applicable law.
11. DATA TRANSFER AND STORAGE
ConsivoX may use third-party cloud, hosting, LMS, communication, payment, and technology service providers. As a result, your information may be stored or processed on infrastructure operated by such service providers and may be processed within or outside India. Where information is transferred or processed outside India, ConsivoX will take such measures as may be required under applicable law.
12. CHILDREN'S INFORMATION
Our courses and programs may be available to students of different age groups depending on the specific program. Where applicable law requires parental or guardian consent for the collection or processing of information relating to a child, we will comply with the applicable requirements.
If you believe that a child has provided Personal Information to us in circumstances where such collection was not appropriate, please contact us using the details provided below.
13. CONFIDENTIALITY OF ACCOUNT INFORMATION
Where our services provide you with login credentials, LMS credentials, classroom links, passwords, or other access information, you are responsible for maintaining their confidentiality.
You must not share your account credentials or restricted classroom/LMS access with another person. Unauthorized use or sharing may result in suspension or termination of access and may constitute a violation of our Terms & Conditions.
14. CHANGES TO THIS PRIVACY POLICY
ConsivoX may modify, revise, update, or change this Policy from time to time. We encourage you to periodically review this Policy to remain informed about how we handle Personal Information. Unless otherwise stated, the updated Policy will apply from the date it is published on our website, subject to applicable law.
15. GRIEVANCE REDRESSAL AND CONTACT
If you have questions regarding this Privacy Policy, wish to exercise applicable privacy rights, or have a privacy-related grievance, you may contact us at:
ConsivoX Solutions Private Limited
Website: https://www.consivoxsolutions.com
Email: info@consivoxsolutions.com
Registered Office: 93/9, Novel MSR Park, Munnekolala, Vathur Hobli, Marathahalli Colony, Bangalore North, Bangalore- 560037, Karnataka.
When submitting a request, we may ask for reasonable information necessary to verify your identity and process the request.
16. GOVERNING LAW
This Privacy Policy shall be interpreted and governed in accordance with the applicable laws of India. Any disputes concerning this Policy shall be subject to the jurisdiction of the courts having appropriate jurisdiction under applicable law.
17. ACCEPTANCE OF THIS POLICY
By accessing our website, registering for a course or program, submitting your Personal Information, creating an account, making a payment, or otherwise using our services, you acknowledge that you have read and understood this Privacy Policy.
If you do not agree with this Policy, you should discontinue use of our website and services.
Official Corporate Contact
ConsivoX Solutions Private Limited